User Research

Understand user needs: plan research, prepare for sessions, share and analyse findings

Getting our services right for users

What is User Research and why do we do it?

User research helps teams learn about users and create services that meet their needs

Ethical research

Ethics and Consent

Some user groups may be vulnerable and/or particularly affected by the research topic

Storing research data

This guidance covers how we manage user research data within Digital Services

Planning and scoping a project

Starting a project

How to start a user research project

Research planning

How to plan your research

Recruiting research participants

How to recruit users

Research methodology

Qualitative Research Methods

Breakdown of the different qualitative research methods and techniques

Quantitative Research Methods

Breakdown of the different quantitative research methods and techniques

Evaluative Research Methods

Breakdown of the different evaluative research methods and techniques

Observing User Research

Guidance for observing user research sessions

Research Artifacts

Outputs from user research that with help the team empathise with users

Insight analysis

Analysing your findings

Now that you’ve started doing your user research, it’s time to organise the data

Affinity Mapping

Creating an affinity diagram is a useful way to organise and synthesize user insights

Research library

User Research Library

Our library of research projects and outcomes for users

Forms and Templates

Sample testing scripts, guides and letters