Overview
Once the site is live, we will closely monitor its activity for a month after launch. We will be available to quickly respond to any issues, touch-ups, and bugs.
After this time, you won’t be left alone. We will still be on hand to support, but it will be at our usual response time. You can put a request in via Request support from the Digital Transformation Team – Somerset Council.
Content will continue to be managed by the digital team for the site’s lifetime. We do not generally pass over full ownership to services due to control over permissions and specialist training required.
We would be more than happy to organise website analytics reporting to go to you, or we can train you to use Silktide, so you can get analytics according to your needs.
Decommission
If a website is no longer needed, please advise us accordingly so we can either merge or remove the site and its contents.
We need to be informed if sites can be removed, so that we can save time and money on sites that are no longer supported.