Description
Sharing and reusing data, platforms and processes to provide an efficient joined-up experience.
Rationale
Sharing and Re-using, breaks down the traditional ‘silo’ approach to services for customers, and supports a flexible organisational design as staff are not confined to single-use systems.
Digital Processes and solutions can be ‘stood-up’ quicker when reusing an existing set of components and building centres of excellence for re-useable processes. Business Cases for investment in digital components are stronger when they are re-useable over many services. This ‘lego-brick’ approach enables continuous improvement as components are improved, or switch-over.
Implications
Share, Re-use, Join Up can be applied to
- Digital Customer
- Tell Us Once; consistent experience; customer accounts
- Digital Council
- A common platform; shared data; Centres of Excellence for common processes.
- Digital Place
- Shared Platforms, joint working, coordinating interventions
Tools / Methods / Resources
- Open Standards
- Open Source
- Shared Infrastructure
- Common ‘Registers’ for ‘Single Version of the Truth’
- Common and Shared Platforms
- Capability Map
- Low-Code
- Open Data
- Data Mesh
Maturity / Check List
- Is new data being collected that already exists elsewhere?
- Is a single-use system being proposed which could be achieved by configuring a low-code generic tool?
- Is there steps in the process that could become a corporate or place service?