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Contents

Sharing and reusing data, platforms and processes to provide an efficient joined-up experience

DescriptionRationaleImplicationsTools / Methods / ResourcesMaturity / Check List

Description

Sharing and reusing data, platforms and processes to provide an efficient joined-up experience.

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Simplify, Standardise, Share

Public sector austerity, as well as exponential increases in demand, means that it is now important to “follow the money”, with a focus on redesign and innovation across the areas of significant expenditure and a focus on outcomes for places over traditional service delivery models.

Local CIO Council / SOCITM

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How making better use of data use will help your programme

Your programme will benefit from:

  • saving time and money, by reusing open data that is already available
  • reducing the risk of error and fraud, such as using standard identifiers for properties and streets to catch invalid addresses
  • infrastructure and services containing consistent information
  • a more consistent experience for citizens when they use government services online, which builds trust
  • only collecting the data you need and only collecting it once
  • making datasets interoperable to make data easier to share within your organisation and across other government organisations
GOV.UK Technology Code of Practice

Rationale

Sharing and Re-using, breaks down the traditional ‘silo’ approach to services for customers, and supports a flexible organisational design as staff are not confined to single-use systems.

Digital Processes and solutions can be ‘stood-up’ quicker when reusing an existing set of components and building centres of excellence for re-useable processes.  Business Cases for investment in digital components are stronger when they are re-useable over many services.  This ‘lego-brick’ approach enables continuous improvement as components are improved, or switch-over.

Implications

Share, Re-use, Join Up can be applied to

  • Digital Customer
    • Tell Us Once; consistent experience; customer accounts
  • Digital Council
    • A common platform; shared data; Centres of Excellence for common processes.
  • Digital Place
    • Shared Platforms, joint working, coordinating interventions

Tools / Methods / Resources

  • Open Standards
  • Open Source
  • Shared Infrastructure
  • Common ‘Registers’ for ‘Single Version of the Truth’
  • Common and Shared Platforms
  • Capability Map
  • Low-Code
  • Open Data
  • Data Mesh

Maturity / Check List

  • Is new data being collected that already exists elsewhere?
  • Is a single-use system being proposed which could be achieved by configuring a low-code generic tool?
  • Is there steps in the process that could become a corporate or place service?

Last reviewed: July 14, 2023 by James

Next review due: January 14, 2024

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