Our Digital Principles

Our beliefs, behaviours and approach to delivery

Our principles

Be Agile

Empowering teams to deliver requirements iteratively and incrementally

Be data led

Using data to make better decisions

Be Trusted

Encourage take up and adoption of Digital by building trust with stakeholders

Focus on Value

Digital programmes and deliverables are founded on known goals and policies

Include everyone

Digital inclusion is about ensuring the benefits of the internet and digital technologies are available to everyone

Promote a digital culture

Leadership to champion and communicate a digital agenda

Share, Reuse and Join Up

Sharing and reusing data, platforms and processes to provide an efficient joined-up experience

Understand and address user needs

Undertaking ‘customer research’ to learn the full context of what the user is trying to achieve